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1. General

1.1 Business Information

"Eram Sheikh" operates the website https://eramsheikh.com/ with its registered address at Forum Mall, Karachi. We specialize in the sale and purchase of apparel and accessories under the brand name "Eram Sheikh."

1.2 Purpose of the Policy

This Shipping and Delivery Policy ("Policy") outlines our procedures and policies regarding the delivery and shipping of products purchased on the "Eram Sheikh" platform.

1.3 Commitment to Customers

We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure timely and reliable delivery of your purchased products.

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2. Terms of Shipping and Delivery

2.1 Dispatch and Delivery Timeline

• We partner with third-party logistics service providers for shipping and delivery.
• Our pieces are predominantly made-to-order; therefore, delivery timelines vary by product.
• For specific delivery timelines, visit the respective product page on our website.
• For further inquiries, contact us on WhatsApp at +92 309 4306786.
• Delivery timelines are subject to change due to unforeseen circumstances and should be used as general estimates.

2.2 Information for Delivery

To ensure timely delivery, we collect specific information, including:

• Name, shipping address, billing address, landmarks, and contact details.
• It is the customer’s responsibility to provide accurate information.
• We are not liable for delays or failures due to incorrect details.

2.3 Delivery Attempts

• If the initial delivery attempt fails, we will contact the cardholder via their registered email or phone number.
• A second attempt may incur additional charges.

2.4 Delay in Delivery

While we strive for on-time delivery, delays may arise due to:

• Logistical challenges, weather conditions, political disruptions, or other unforeseen circumstances.
• We will keep you informed about delays and the next expected delivery date.
• Communications regarding delays will be documented for reference.

2.5 Actions of Delivery Personnel

• We engage reputable delivery partners but are not liable for their actions or omissions.
• Any disputes between customers and delivery personnel must be resolved independently.

2.6 Tracking Information

• Once your order is processed, you will receive a unique tracking ID.
• The tracking ID will be sent via SMS or email on your registered contact details.
• Tracking details can also be provided upon request via WhatsApp or social media.
• Tracking information may occasionally experience time lags or technical difficulties beyond our control.

2.7 Delivery Charges

• Delivery charges vary for local and international orders.
• Charges are calculated at checkout based on your location.

2.8 International Delivery Charges

• International shipping charges are based on destination and weight.
• Duties and taxes are NOT included in the purchase price or shipping cost at checkout.
• Customers are responsible for paying customs duties, import taxes, and other levies imposed by their destination country.
• These fees, if applicable, are collected at the time of delivery by the relevant authorities.

2.9 Customs Clearance and Delays

• Customers are responsible for any merchandise held by their country's customs agency.
• While we facilitate smooth customs clearance, the customer bears responsibility for any charges, fines, or delays.
• Customers must comply with customs regulations and provide necessary documentation.
• Any customs-related delays are beyond "Eram Sheikh"’s responsibility.

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3. Goods/Services Not Received

3.1 Definition

A 'Goods and Services Not Received' situation occurs when a customer does not receive their order within the expected timeframe or as described in the purchase agreement. This includes:

• Failed delivery attempts
• Non-receipt of goods despite successful delivery confirmation

3.2 Eligibility

• Applies to all orders placed with us.
• Customers must report issues within 7 working days from the expected delivery date (excluding weekends and public holidays).

3.3 Delivery Address and Confirmation

• Goods are dispatched to the shipping address provided by the customer at checkout.
• Our contactless delivery process does not require a physical sign-off.
• The third-party delivery partner provides a proof of delivery confirming the sender and receiver details.
• In case of disputes, this proof of delivery serves as evidence.

3.4 Confirmation of Delivery

• A tracking number is issued for every order to confirm shipment to the specified address.

3.5 Reporting Issues

To report a 'Goods and Services Not Received' issue:

• Contact us via WhatsApp at +92 309 4306786 or email info@eramsheikh.com.

3.6 Missing Delivery Disputes

• We follow strict protocols to minimize missing deliveries.
• Customers must accept that by agreeing to our terms, they absolve "Eram Sheikh" from liability in cases of missing deliveries.
• The tracking number serves as proof of dispatch, and credit card disputes cannot be raised for missing deliveries.
• For missing deliveries, customers should directly contact the designated courier company.

3.7 Contactless Delivery

• We prioritize safety through a contactless delivery process.
• The tracking number serves as digital proof of delivery.

3.8 Customer Responsibility

• Customers must ensure the accuracy of their shipping address.
• Any discrepancies or issues related to delivery should be directly communicated with the courier company.
• "Eram Sheikh" is not liable for incorrect addresses or failed delivery attempts.

3.9 Investigation Process

• Customers must provide:
  • Order number or reference
  • Description of the issue
  • Tracking details or delivery confirmations
• Our team will review and keep customers updated throughout the investigation process.
• The outcome will be communicated promptly, ensuring customer satisfaction.

3.10 Further Assistance

For further inquiries or assistance, contact us:

• Email: info@eramsheikh.com
• WhatsApp: +92 309 4306786